Villa on Lake Lipno
Dear guests,
Here we would like to inform you about our terms and conditions and all relevant information regarding accommodation at our Villa on Lake Lipno:
STATEMENT TO CONSUMERS
Empo Omega s.r.o., as the Accommodation Provider, hereby provides the following information to the accommodated guests in accordance with the provisions of Sections 1811 and 1820 of Act No. 89/2012 Coll., the Czech Civil Code, as amended, and Act No. 634/1992 Coll., the Czech Consumer Protection Act, as amended:
1.1 Identity and contact details of the Accommodation Provider: Empo Omega s.r.o., ID: 11849509, registered office: Dudova 2585/4, Vinohrady, 120 00 Prague 2, Czech Republic, company registered in the Commercial Register maintained by the Municipal Court in Prague, file No. C 355333, place of business: Vila nad Jezero Lipno, at Lipno 945, 382 78 Lipno nad Vltavou, e-mail address: reception@mololipno.cz, telephone number: +420 720 964 469
1.2 Main business of the Accommodation Provider (field of activity): Provision of accommodation services
1.3 Designation of the service: The Accommodation Provider provides accommodation and accommodation-related services to Guests on the basis of the terms and conditions specified in the accommodation contract or the booking confirmation.
1.4. Price of the service provided: The total price for the services provided is specified in the relevant accommodation booking confirmation or accommodation contract. This price does not include any taxes or fees except the local accommodation tax (which is included in the price) in the amount set by the applicable legislation (see Article 2.4 below). In addition to the price of services, the Guest is obliged to pay the Accommodation Provider the sum of CZK 5,000 as a security for any damage or injury caused by the Guest (see Article 2.3 below). If the Guest pays in a currency other than the invoice currency, the Accommodation Provider may charge a handling fee amounting to 5% of the total price of the services requested (see Article 2.7 below).
1.5. Method of payment and method of performance: The Guest shall make all payments agreed upon in the accommodation contract by transfer to the account of the Accommodation Provider. The Accommodation Provider shall communicate the account details and reference number (variable symbol) to the Guest in writing or electronically; any requirement to pay a deposit shall be indicated in the relevant booking confirmation. This does not apply for the security deposit in Article 2.3 below, which the Guest shall pay to the Accommodation Provider in cash. The price is charged in Czech crowns (CZK) and all invoices will be issued in CZK. If the Guest fails to pay the full price or any part of it within the agreed period to the account of the Accommodation Provider, the Accommodation Provider reserves the right to cancel the accommodation reservation without compensation and withdraw from the accommodation contract, and the Accommodation Provider shall notify the Guest in writing of the withdrawal.
1.6. Delivery costs are not charged.
1.7. The cost of using long-distance communication methods is the sole responsibility of the Guest and is charged at the standard rate.
1.8. Claims: Complaints or claims regarding defective performance must be submitted directly to an employee of the Accommodation Provider’ or in writing to the Accommodation Provider without undue delay after the defect is discovered. When making a complaint, the Guest must specify the requested resolution (e.g., price reduction or refund). The Accommodation Provider will review and address the complaint without undue delay. No guarantee is provided to the Guest.
1.9. The Accommodation Provider’s obligation is always agreed upon for a specific period corresponding to the booked dates of accommodation. The Accommodation Provider’s obligation ends once the accommodation has been provided on the booked date.
1.10. In accordance with the provisions of Section 1837(j) of the Czech Civil Code, the Guest, as a consumer, does not have the right to withdraw from the accommodation contract if the Accommodation Provider provides these services on the specified date or in the specific period.
1.11. The Accommodation Provider is not bound by any code of conduct.
1.12. Information about the existence, method, and conditions of out-of-court settlement of consumer complaints, including whether recourse may be made to a supervisory authority: The Guest has the right to submit a petition for out-of-court resolution of such a dispute to the designated consumer dispute resolution body, which is:
Czech Trade Inspection Authority (ČOI)
Central Inspectorate - ADR Department
Štěpánská 15, 120 00 Prague 2
Email: adr@coi.cz
Website: adr.coi.cz
The Czech Trade Inspection Authority is a supervisory authority exercising supervision over consumer protection, acting in accordance with Act No. 64/1986 Coll., on the Czech Trade Inspection Authority, as amended, and other legal regulations. The website of the Czech Trade Inspection Authority is www.coi.cz.
1.13. Identification of the Member State(s) of the European Union whose legislation governs the relationship between the Guest and the Accommodation Provider under the accommodation contract: Czech Republic
1.14. Information about the language in which the Guest will communicate with the Accommodation Provider for the duration of the accommodation contract and in which the Accommodation Provider will provide the Guests with contractual terms and other information: Czech language
PAYMENT AND CANCELLATION TERMS
2.1. Advance-purchase reservations: Payment is made in advance and is non-refundable unless the reservation is cancelled 35 days or more prior to arrival, in which case 100% of the total price paid will be refunded to the Guest. If the reservation is cancelled less than 35 days prior to arrival, a cancellation fee of 100% of the total accommodation price will be charged. Payments of any amount under this contract are considered complete once the amount has been credited to the Accommodation Provider’s account.
2.2. In the event of a cancellation by the Guest, the Accommodation Provider is entitled to unilaterally offset the Accommodation Provider’s claim for payment of the cancellation fee against the Guest’s claim for a refund of the portion of the accommodation price paid as of the cancellation date, regardless of the due dates of the respective claims. Following any cancellation by the Guest, the Accommodation Provider shall issue an invoice in accordance with the cancellation terms outlined in the contract and these terms and conditions, and promptly deliver it to the Guest.
2.3. Security/deposit: The Guest acknowledges that the Villa on Lake Lipno is a premium property using premium materials and equipment. The Guest agrees to pay a security deposit of CZK 5,000 in cash at check-in (or upon receiving the keys to the Villa in the case of online check-in) to cover any damage or injury caused by the Guest or for which the Guest is liable in association with their stay at Villa nad Jezero Lipno. The Accommodation Provider shall refund the full security deposit to the Guest after the keys to the Villa on Lake Lipno are returned and the Villa is handed back to the Accommodation Provider, provided no damage or injury is caused to the Accommodation Provider within the meaning of the previous sentence. The parties agree and the Guest consents that the Accommodation Provider is entitled to unilaterally offset the Guest’s claim for the return of the security deposit after the stay against any claims the Accommodation Provider has against the Guest arising from the stay (including, but not limited to, claims for compensation for injury or damage caused by the Guest and/or anyone staying with them), regardless of the due dates of the respective claims.
2.4. Fees: The price of accommodation already includes the local accommodation tax. If fewer persons are accommodated than the Guest indicated in the reservation, the local accommodation tax will be refunded by the Accommodation Provider to the Guest in the appropriate amount by wire transfer to the Guest’s account from which the total accommodation price has been paid.
2.5. Extra bed charges: The Guest may arrange with the Accommodation Provider to provide a maximum of two extra beds free of charge for children up to and including 3 years of age.
2.6. Extra service charges are specified in the Accommodation Provider’s materials and are payable by the Guest at the time of ordering the extra service. The Accommodation Provider reserves the right to require full advance payment for the extra services, amounting to 100% of the price of these services.
2.7. Handling fee: All bank charges related to financial transactions and currency exchange are the responsibility of the payer. Please note that if payment is made in a foreign currency (i.e., any currency other than CZK), a handling fee of 5% will be added to the final bill.
In case of payment by bank transfer in a foreign currency, the hotel is entitled to charge a conversion fee equal to the bank’s conversion fee.
2.8. Offsetting claims: The Guest is not entitled to offset any of their claims against any claims made by the Accommodation Provider.V případě bezhotovostní platby v cizí měně je hotel oprávněn účtovat poplatek za konverzi ve výši bankovních poplatků za konverzi.
ESTABLISHMENT OF THE CONTRACT
3.1. The accommodation contract is established when the Guest makes a reservation by phone at +420 720 964 469 or via the website https://www.vilanadjezeremlipno.cz/. The Accommodation Provider will send a reservation confirmation to the e-mail address provided by the Guest.
3.2. These terms and conditions, as well as the Accommodation Rules (see Article 5 of these terms and conditions), are an integral part of the accommodation contract. In the event of a conflict between these documents, the wording of the documents shall prevail in the following order: 1. accommodation contract (confirmed reservation), 2. Accommodation Rules, 3. these conditions.
TERMS OF CONSENT TO THE PROCESSING OF PERSONAL DATA FOR MARKETING PURPOSES (MARKETING CONSENT)
The following outlines the conditions under which we request your consent to the processing of your personal data for the marketing purposes of the Accommodation Provider, as follows:
4.1. Who will be authorised to process the data on the basis of consent for marketing purposes? On the basis of your consent for marketing purposes, the data may be processed by the Accommodation Provider, i.e., Empo Omega s.r.o., ID: 11849509, with its registered office at Dudova 2585/4, Vinohrady, 120 00 Prague 2, registered in the Commercial Register maintained by the Municipal Court in Prague under file no. C 355333 (hereinafter referred to as the “Data Controller”).
4.2. What data will be processed for marketing purposes on the basis of consent? On the basis of your consent for marketing purposes, the Data Controller may process personal and other data concerning you and your company: your name, surname, company name, contact details, and email address (hereinafter referred to as “Data”). This Data may be collected at various times and through the different ways in which the Data Controller interacts with you or your company, such as face-to-face conversations, telephone calls, emails, interactive online forms, and letter.
4.3. For what purpose will the Data be processed for marketing purposes on the basis of consent? On the basis of your consent for marketing purposes, the Data may be processed by the Data Controller to offer products and services provided by the Data Controller and cooperating third parties, potentially through electronic channels. The Data may also be used for marketing processing, analysis, and profiling to tailor offers to your or your company’s needs and to improve the quality of services provided.
4.4. What is the duration of consent for marketing purposes? The Data will be processed from the moment consent is given for marketing purposes, either (I) for a fixed period of 5 years, or (II) until the withdrawal of that consent, whichever occurs first.
4.5. Your Consent Rights: Consent to the processing of personal data is given voluntarily, and you have the right to withdraw it at any time. You can revoke your consent free of charge in writing, either by letter to the Data Controller or by email to reception@mololipno.cz. Withdrawal of consent does not affect the lawfulness of processing that was carried out based on consent given prior to its withdrawal. Refusal or withdrawal of consent has no impact on the performance of the contractual relationship. You are entitled at any time to request access to, update, modify, correct, delete or transfer the Data we process about you. You also have the right to request restriction of the processing of your Data and to object to such processing. In this case, you may direct your request to the Data Controller or email reception@mololipno.cz. To protect your privacy, the Data Controller will take necessary measures to verify your identity before granting access or making corrections. If you believe the Data Controller is processing, or may be processing, any of your Data in violation of privacy and personal data regulations, or in violation of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR), you have the right to request an explanation or rectification of the situation from the Data Controller. Notwithstanding this, as an individual, you are entitled to contact the Data Protection Authority to request action to rectify any breach of the Data Controller’s obligations.
ACCOMMODATION RULES
5.1. These Accommodation Rules are binding for all accommodated guests (hereinafter referred to as the “Guest”) using the accommodation and related services of the Villa on Lake Lipno, operated by Empo Omega s.r.o., ID: 11849509, with its registered office at Dudova 2585/4, Vinohrady, 120 00 Prague 2, registered in the Commercial Register maintained by the Municipal Court in Prague, file no. C 355333 (hereinafter referred to as the “Villa” and the “Accommodation Provider”). These rules form an integral part of the accommodation contract or other similar contract (hereinafter referred to as the “Contract”) established between the Accommodation Provider and the Guest. Persons accommodated or staying at the Villa with the Guest, whose accommodation or stay has been reported to the Accommodation Provider, shall also be considered Guests.
5.2. The Accommodation Provider shall provide accommodation and, where applicable, other related services to Guests in accordance with the scope and time limits specified in the Contract, as well as the terms and conditions agreed therein and those contained in these Accommodation Rules. In the event of any conflict between these Accommodation Rules and the Contract, the provisions of the Contract shall take precedence.
Due to the Covid-19 coronavirus pandemic, the Accommodation Provider reserves the right to close its accommodation facilities and, if possible, arrange adequate alternative accommodation for the Guest.
5.3. The maximum capacity of the Villa is 11 persons. Beyond this capacity, only children up to and including 3 years of age may be accommodated in the Villa, using the existing beds. By prior agreement with the Accommodation Provider, the Guest may be provided with up to two extra beds for children aged 3 years or younger free of charge, i.e., with no increase in price.
5.4. The Accommodation Provider is entitled to accommodate only Guests who are duly registered. Upon arrival at the designated key collection address (Lipno nad Vltavou 516, 382 78 Lipno nad Vltavou) or, by prior arrangement with the Accommodation Provider, at the address of the Villa, the Guest must present a valid ID card or passport (or other valid identity document) to the Accommodation Provider’s employee (the receptionist).
5.5. Pursuant to the provisions of Section 103(b) of Act No. 326/1999 Coll., on the Residence of Foreign Nationals in the Czech Republic and on Amendments to Certain Acts, as amended, foreign Guests are required to present one of the following to the Accommodation Provider: a travel document, a residence permit, a certificate of temporary residence in the country, a residence card of a family member of a citizen of the European Union, a residence permit for foreigners, or a permanent residence permit. Foreign Guests must also personally complete and sign the registration form pursuant to Section 97 of Act No. 326/1999 Coll., or sign a document containing the data outlined in the registration form. This obligation to complete and sign the registration form its equivalent in person does not apply to foreign Guests under 15 years of age.
5.6. The Guest may also check in online via the form sent to their email address after booking the Villa. In this case, upon the Guest’s arrival, the accuracy of the submitted information will be checked against the identity document provided.
5.7. The reserves the right to refuse accommodation to persons who refuse to provide proof of identity, exhibit signs of excessive alcohol or substance use, or display symptoms of an infectious disease (including but not limited to fever and/or cough), without prejudice to their other obligations to the Accommodation Provider. Due to the Covid-19 coronavirus pandemic, the Accommodation Provider also reserves the right to refuse accommodation to any Guest who fails to comply with measures implemented by the Accommodation Provider to limit the spread of the pandemic. In such cases, the refused person shall not be entitled to any compensation from the Accommodation Provider for damages arising from being denied accommodation at the Villa.
5.8. Pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter referred to as “GDPR”), the Accommodation Provider, as the data controller, is entitled to process the Guest’s personal data to the extent specified on the Guest Accommodation Card, for the purpose of performing the Contract. The Guest may also provide consent for the processing of their personal data for marketing purposes on the accommodation card. Personal data may be disclosed to third parties only to the extent necessary to fulfil the purpose of personal data processing and in compliance with the GDPR. Each Guest has the right to withdraw their consent to the processing of personal data for marketing purposes, to be provided with information about the processing of their personal data, to update, modify, correct, delete, or clarify their data, and to request explanations or take other actions in accordance with the GDPR. Requests can be submitted to the Villa by mail or electronically via email. Further information on the processing of personal data is provided in the general terms and conditions of the Villa.
5.9. Once the Guest’s identity has been verified by the relevant employee of the Accommodation Provider and has checked in, the Guest will receive the key(s) to the Villa along with a welcome letter stating the name of the Villa, the time for vacating the Villa on the final day of the stay, and, if applicable, the Guest’s name, the duration of the stay, and other information relating to the stay. From that point onward, only the identified Guest(s) will have access to the Villa. Access to the Villa by the Accommodation Provider’s personnel is limited solely to the extent necessary to fulfil the terms and conditions of the accommodation as agreed in the contract (e.g., cleaning, essential maintenance, or urgent repairs).
5.10. The Guest is not permitted to let third parties use the Villa. All equipment and facilities of the Villa are intended for the exclusive use of the Guest. The Guest is not permitted to allow strangers into the Villa. The Villa includes an annex for the storage of bicycles, skis, etc. Guests are not allowed to bring inside the Villa or store there any bicycles, skis, or other items intended for storage in the annex.
5.11. The Accommodation Provider guarantees services to Guests in accordance with the scope and conditions specified in the Contract and Act No. 89/2012 Coll., the Civil Code, as amended.
5.12. Guests can be accommodated on the day of arrival from 3:00 p.m. onwards. The Guest must vacate the Villa on the last day of their stay and return the key(s) to an employee of the Accommodation Provider no later than 10:00 a.m. The keys will be handed over at the Villa to one of the Accommodation Provider’s staff members, who will come to the Villa at a time agreed upon in advance with the Guest. Once the Villa and its keys have been duly returned to the Accommodation Provider’s employee, and provided the Accommodation Provider has no record of any outstanding amounts owed by the Guest, the Accommodation Provider’s employee will fully refund the deposit (security deposit) to the Guest in cash. If the Guest has any unsettled debts owed to the Accommodation Provider, an appropriate settlement will be made. If the Guest fails to vacate the Villa on the last day of their stay and does not return the key(s) by the specified time, the Accommodation Provider is entitled to charge the Guest for an additional day. Furthermore, the Accommodation Provider shall also be entitled to compensation from the Guest for any damages resulting from the Guest’s delay in handing over the Villa, including but not limited to the cost of accommodating a guest who had reserved the Villa but was unable to check in due to the Guest’s failure to vacate the property by the designated time. The Accommodation Provider reserves the right to remove the Guest’s belongings from the Villa and store them in a secure location to prepare the Villa for the next booked Guest.
5.13. If the Guest fails to arrive at the accommodation by 7:00 p.m. on the first day of their stay and fails to make alternative arrangements with the Accommodation Provider (by phone or email) on the further reservation of the Villa within this period, the Accommodation Provider is not obligated to continue holding the Villa reservation for the Guest.
5.14. If the Guest requests an extension of their stay beyond the scope of the original Contract, the Accommodation Provider reserves the right to offer the Guest suitable alternative accommodation due to capacity constraints.
5.15. The Guest is required to pay the price for accommodation and related services as specified in the Accommodation Provider’s valid price list. The Accommodation Provider reserves the right to request payment from the Guest for accommodation and other related services in advance.
5.16. The price of accommodation in the Villa does not include any additional services (such as reception, catering, or cleaning services, except for cleaning after the Guest’s stay). If the Guest wishes to use additional services beyond the accommodation, they may choose from the list of extra services offered by the Accommodation Provider or arrange for specific additional services directly with the Accommodation Provider. The Accommodation Provider reserves the right to require full payment from the guest for these services in advance. The Accommodation Provider also reserves the right to decline providing such services.
5.17. All rooms and interiors of the Villa are non-smoking. For this reason, smoking is strictly prohibited in all indoor areas of the Villa, and handling open flames is allowed only at the fireplace located within the Villa. Smoking is permitted only in outdoor areas.
5.18. Dogs, cats, and other animals are strictly prohibited inside the Villa. If the Guest violates this prohibition, they are required to pay a contractual penalty of CZK 5,000 to the Accommodation Provider. The contractual penalty is payable immediately upon the violation of the Guest’s obligation and does not affect the Accommodation Provider’s right to compensation for any damages resulting from the Guest’s breach of this obligation.
5.19. Guests are not permitted to rearrange furniture or make any changes or repairs in the rooms and other areas of the Villa without the previous consent of the Accommodation Provider. Furthermore, tampering with the electrical network or other installations in the rooms and other areas of the Villa is prohibited. Guests are also not allowed to use their own electrical appliances in the rooms and other areas of the Villa, with the exception of electrical appliances used for personal hygiene (such as shavers, massagers, and hair dryers) or standard charging devices for personal computers, mobile phones, cameras, and similar equipment.
5.20. Upon leaving the Villa, the Guest must ensure that all windows and water taps in the Villa are closed, all electrical equipment and lights are turned off, and the Villa is locked.
5.21. For safety reasons, it is not allowed to leave children under the age of 10 without adult supervision in the rooms and other areas of the Villa.
5.22. The Guest is entitled to use one parking space directly in front of the Villa for one vehicle. If additional parking spaces are required, the Guest must arrange this with the Accommodation Provider in advance. Alternatively, the Guest may use the covered paid parking area at Lipno Residence (see 5.27 below), which is approximately 2.5 km from the Villa.
5.23. The Guest must report any serious accidents or injuries they sustain on the Villa premises to the Accommodation Provider. In the event of the Guest’s injury or illness, the Accommodation Provider will assist the Guest in obtaining medical care or arranging transport to a hospital. All medical expenses are the responsibility of the Guest. Only Guests who are free from infectious or parasitic diseases, are not germ-carriers, and have not been ordered to undergo increased medical surveillance or quarantine are permitted to use the Villa’s accommodation facilities.
5.24. The Guest is responsible for any damages caused by the Guest to the Accommodation Provider, to the extent defined by applicable legal regulations. The Guest must inform the Accommodation Provider of any damages or defects to the Accommodation Provider’s property immediately upon discovery.
5.25. The Accommodation Provider is liable for damages to the Guest’s property in accordance with Section 2946 of Act No. 89/2012 Coll. The Guest is required to store all jewellery, money, and other valuables in the Villa safe, which is the space designated for the storage of valuables. Other valuables include, but are not limited to, gems, securities, watches, mobile phones, computers, and similar devices. The Accommodation is fully liable for jewellery, money, and other valuables only if they have been expressly taken into storage by the Accommodation Provider or if the damage was caused by the actions of the Accommodation Provider’s staff. The Guest must notify the Accommodation Provider of any claims for compensation immediately after the Guest has become aware of the damage.
5.26. The Guest is required to conduct themselves appropriately within the Villa premises, refrain from inappropriate behaviour towards the Accommodation Provider’s staff, observe quiet hours (from 10:00 p.m. to 6:00 a.m.), and avoid causing damage to the Villa’s facilities and equipment. When using electrical appliances, the television, or other devices, the Guest must exercise particular care and attention to their use. Any violation of these obligations, including those outlined in Articles 5.16–5.26 of these Accommodation Rules, shall be considered a fundamental breach of the Contract leading to the immediate termination of the Guest’s stay without compensation. In such cases, the Accommodation Provider reserves the right to charge the Guest for the entire agreed length of the stay, and the Guest shall be required to immediately leave the Villa and return the key(s). This does not exclude the Accommodation Provider’s right to compensation for any damages incurred as a result of the Guest’s actions.
5.27. The Villa is part of the Residence Lipno complex managed by Residence Lipno Management s.r.o., ID: 032 06 718, with its registered office at property no. 880, 382 78 Lipno nad Vltavou, registered with the Regional Court in České Budějovice under file no. C 22878. The Guest acknowledges that behaviour within the Residence Lipno premises may be governed by specific rules set by Residence Lipno Management s.r.o., which are available at https://www.residencelipno.cz/vseobecne-podminky/.
5.28. The Guest may contact the Accommodation Provider by phone at +420 720 964 469 or via email at reception@mololipno.cz.
The Accommodation Provider and its staff wish all Guests a pleasant stay and welcome any suggestions to improve the operation of the Villa and the services provided.
FINAL PROVISIONS
ZÁVĚREČNÁ USTANOVENÍ
6.1. The Provider reserves the right to unilaterally amend these terms and/or the Accommodation Rules without the Guest’s consent.
6.2. Assignment: The Guest is not entitled, without the prior express written consent of the Accommodation Provider, to assign any claim arising from the accommodation contract to a third party, transfer the accommodation contract in its entirety, or encumber any claim against the Accommodation Provider arising from the accommodation contract with third-party rights, including liens or retention rights.
6.3. Force majeure: If a circumstance constituting force majeure under Section 2913(2) of the Civil Code arises, the contractual parties agree that the effects foreseen in the cited provision will apply only if the other party is notified in writing of the circumstance within 10 days of the affected party becoming aware, or reasonably expected to have become aware, of the force majeure circumstance.
6.4. These terms, as well as the accommodation contract and the rights and obligations arising from it, are governed by Act No. 89/2012 Coll., the Czech Civil Code, as amended.
6.5. All disputes arising from or in connection with the accommodation contract will be subject to final resolution by the locally and materially competent court of the Accommodation Provider in the Czech Republic.
6.6. These terms and conditions have been drawn up in Czech, English, and German. In the event of any discrepancies between the language versions, the Czech version shall take precedence.
These terms and conditions come into effect in this wording on 11 December 2024.